Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting services include an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same place – payments, files, e-mails, support tickets, etc., eliminating the need to use different systems. In the event that you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of clicks without ever signing out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of educational articles, which will provide you with more information and which may help you solve any given issue even before you submit a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting services, was designed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account in one place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a question or encounter a difficulty, you can touch base with our help desk team representatives momentarily without needing to use a totally different admin interface. You can look through your website files or check a variety of account settings while submitting a new ticket or reading the answer to an older one. If you have lots of tickets and you would like to track down a particular one, you can use the smart search option, which is available in the Help section. We’ll make sure you receive a response in no more than sixty minutes irrespective of the nature of your enquiry or problem.