One-Hour Response Guarantee in Cloud Web Hosting
In case you are using any of our Linux cloud web hosting services and you’ve got a question or face some problem, you can touch base with us 24-7 by posting a ticket or by sending an email and we promise that you will have an answer in less than one hour. In case the issue can be resolved, we will do it before we respond to you, while if there is something that you need to do on your end, we will provide you with all the needed information – what settings to check, what possible solutions to try out, and so on. Normally, you’ll obtain a response within maximum 30 minutes, which means that waiting for hours or even for more than 1 day to obtain assistance is something impossible. Our 60-minute response time guarantee is valid for any inquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our blazing-fast support services. You’ll get an answer to any ticket posted through the hosting Control Panel or e-mail sent to our tech and client support staff within the hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes far less time to examine and eliminate a problem. We will give you more information in case the solution entails something that should be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be exactly the same and because of the fact that our support team will be at your disposal 24x7x365, you will receive swift assistance for any billing, technical or general issue irrespective of the hour at which you contact us.