A 99.9% Server Uptime
We have built our cloud web hosting platform using dependable hardware components and heavily customized software. Our sysadmins have installed a modified version of Security–Enhanced Linux on each of our web hosting servers to ensure maximum protection and reliability. We’ve installed a number of DoS prevention tools along with very powerful firewall software to make sure our network is impregnable and safe.
All Linux cloud web hosting services plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, the guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–of–the–line hardware furnished by Juniper. What’s more, on every router, we’ve put a firewall with a sophisticated set of rules to help filter all dubious requests.
Because of this, in each of our data centers – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lessen all possible risks with our cloud hosting plans and irrespective of the fact that our company offers top–class client support, there are cases when the customer simply isn’t satisfied with what we offer. Or he wants to switch to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
This is why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully happy, you will get a reimbursement.
24/7 Technical Support
If you happen to manage a web hosting company, your customer service technicians are very important. That’s why we’ve cautiously assembled a very experienced group of support engineers, each with lots of years of experience behind his back. With their help, we offer 24x7 support with each of our web hosting services.
And not just that, our company offers a 1–hour response time guarantee. All customer service questions are responded to within 60 minutes and our average response time is under 20 minutes!