Technical Support Channels
A 60–Minute Response Time Guarantee
All your help requests will be attended to within maximum sixty minutes after the support ticket or e–mail was submitted. If your issue needs further assistance from a system administrator, we will direct the ticket or the email to the person on duty, right away then leave a note to inform you that more time will be required for discovering a solution. If you make use of our Admin Services package, any of the server management services included there will be performed whenever you desire.
A First–Class Support Service
- We’ll be available to you 24x7x365 to answer any enquiries that you may have connected with our Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated server. If you also need assistance handling server admin tasks, you can take advantage of our Admin Services package, which includes data backup disk storage space, OS updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation services.
An Easy–to–Navigate Help Area
Our Control Panel was installed by default for each Linux dedicated hosting server. Among its functionalities is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of instructional articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each section of the hosting Control Panel.